covid-19

Coronavirus disease (COVID-19) – information for consumers

The ACCC is publishing comprehensive and up to date information about consumer rights, refunds, and what to do in the event of travel and other event cancellations as a result of the COVID-19 outbreak. Please visit the ACCC COVID-19 advice for consumers page for further information.

Are you a consumer?

Find out about your rights as a consumer and how the Australian Consumer Law can offer you protection as a consumer.

Are you a business?

Find out what standards are covered in the Australian Consumer Law and what you need to do as a business to uphold those standards.

New Gift Card Laws

Businesses and consumers should be aware that from 1 November 2019 new Australian Consumer Law gift card provisions will be in place. These new rules apply no matter where in Australia you are.

Australian Consumer Law collaboration benefits consumers

Year in Review

This report provides an overview of the key policy, education and enforcement activities undertaken by CAANZ and its committees in 2018-19. It provides an insight into the work completed by policy officers, educators and regulators to refine and enforce the ACL over the course of the year.

Guidance for businesses on the meanings of 'safe' and 'durable' in the consumer guarantees in the Australian Consumer Law

The ACL provides consumers with a set of guarantees for the goods they buy, one of which is that they will be of ‘acceptable quality.’ Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. The meaning of acceptable quality is considered by what a reasonable consumer fully acquainted with the goods would regard as acceptable.

These guidances will assist businesses when regarding whether a good is safe or durable by outlining the relevant elements to consider and providing examples of where goods may or may not be safe or durable.