Consumer protection agencies

If you think a business hasn’t followed the rules, the Australian Consumer Law regulators can help you resolve a dispute or investigate an issue.

Consumer protection in your state or territory

Your state or territory consumer protection agency can help you with your rights and options.

They may also be able to help you work out a solution with the business.

Lodge a complaint with Access Canberra

Lodge a complaint with NSW Fair Trading

Download and submit a consumer conciliation request with NT Consumer Affairs

Lodge a complaint with Queensland Office of Fair Trading

Lodge a complaint with SA Consumer and Business Services

Lodge a complaint with Tasmanian Consumer, Building and Occupational Services

Lodge a complaint with Consumer Affairs Victoria

Lodge a complaint with WA Consumer Protection

Australian Competition and Consumer Commission

The Australian Competition and Consumer Commission (ACCC) can investigate businesses that mislead consumers about their consumer guarantee rights.

The ACCC does not:

  • resolve individual consumer guarantees disputes
  • give legal advice on consumer entitlements or specific business situations.

Report a consumer issue to ACCC

Product safety

If you bought a product that is unsafe or doesn’t comply with the mandatory standard, you can report it to the ACCC.

Report an unsafe product to ACCC

Scams

Scams are everywhere and cost Australians billions of dollars each year.

Reporting scams can stop scammers and warn the community.

The National Anti-Scam Centre leads Scamwatch to collect scam reports and take down scam websites and social media and search result ads.

Report a scam to Scamwatch

The ACCC runs the National Anti-Scam Centre. It brings together experts from government, law enforcement and the private sector to disrupt scams before they reach consumers.

To learn more, visit ACCC’s National Anti-Scam Centre

Australian Securities and Investments Commission

The Australian Securities and Investments Commission (ASIC) can investigate misconduct by financial system companies, organisations and professionals.

ASIC does not:

  • resolve financial services or advice complaints
  • intervene in financial services or advice disputes
  • give legal advice or
  • act to get your money back.

For the steps you need to complain about a financial service or product, visit ASIC’s MoneySmart – How to complain

Report misconduct

You can report financial system misconduct to ASIC for investigation.

Report misconduct to ASIC

Back to top