For consumers

The Australian Consumer Law protects you when buying products or services anywhere in Australia. It makes sure that you are treated fairly.

Your key consumer rights include:

Guarantees on goods

When you buy a goods they must work properly.

They should do what they are supposed to do and match the description.

Guarantees on services

If you pay for a service it must be done correctly and with care and skill.

Refunds, repairs and replacements

If a product or service is faulty, broken or not as described, depending on the problem, you may have the right to a refund, repair or replacement.

For more on consumer guarantees, visit ACCC’s Buying products and services

Consumer guarantees – a guide for consumers

This guide answers some most commonly asked questions from consumers. It explains the law in plain language.

To read and download the guide, visit ACCC’s Consumer guarantees – a guide for consumers

Product safety

When you buy a product it should be safe to use.

Some products must meet mandatory safety standards to be sold in Australia.

The ACCC can ban or recall unsafe products from sale.

For more on product safety and recalls, mandatory standards and product ban updates, visit ACCC’s Product Safety Know your product safety rights

Protection from unfair practices

The Australian Consumer Law makes sure businesses are fair when they sell things.

When you buy a product or service, it must match the promises made by a salesperson or the ad. And it must be true.

For more on unfair practices, visit ACCC's Unfair business practices

Protection from unfair contract terms

The Australian Consumer Law protects consumers from unfair contract terms.

Unfair contract terms are rules in a contract that give one side more power over the other in an unfair way.

For more on unfair contract terms, visit ACCC's Contracts – Consumers and unfair contract terms

Consumer protection agencies

Find out how the Australian Consumer Law regulators can help you resolve a dispute or investigate issues.

Australian Securities and Investments Commission

The Australian Securities and Investments Commission (ASIC) regulates Australian companies, financial markets, financial services organisations and professionals who deal and advise in investments.

For more on consumer financial services and products, visit ASIC’s For consumers

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