The first Australian Consumer Survey report was released.
It's the first national baseline study to evaluate the Australian Consumer Law's impact on consumers and businesses.
The Australian Consumer Law started on 1 January 2011.
The survey ran from December 2010 to March 2011 with responses from consumers and businesses.
The survey was jointly commissioned by the Australian, state and territory governments.
Benchmarks
It establishes benchmarks for:
- consumer and business awareness of consumer protection laws
- trends in consumer and business behaviour
- current and potential areas of consumer detriment and
- future considerations.
Key findings
The first report highlights that:
- consumers and businesses have a high level of awareness of consumer protection laws
- most consumers are confident that businesses do the right thing
- most consumers take some action to resolve a problem and mostly contact the business concerned
- there's opportunities to increase consumers and businesses knowledge of their rights and obligations.
Survey responses
In December 2010, online and telephone consumer surveys received 5,315 responses.
In March 2011, the telephone business survey received 1,210 responses.
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