Coronavirus disease (COVID-19) – information for consumers

The ACCC has provided information about consumer rights, refunds, and what to do in the event of travel and other event cancellations as a result of the COVID-19 pandemic. Please visit the ACCC COVID-19 advice for consumers page for further information.

If you have a specific enquiry not covered by the ACCC consumer advice or require additional information, you may contact the ACCC online or your local State and Territory consumer protection agency by following the below links:

• Access Canberra
• NSW Fair Trading
• NT Consumer Affairs
• Office of Fair Trading Queensland
• Consumer and Business Services South Australia
• Consumer, Building and Occupational Services Tasmania
• Consumer Affairs Victoria
• Consumer Protection Western Australia