Western Australia

Department of Mines, Industry Regulation and Safety (Consumer Protection)
Western Australia

Westerna Australia State Crest

consumerprotection.wa.gov.au
1300 304 054

Level 2
140 William Street, (entrance off Murray St Mall)
Perth WA 6000

consumer@dmirs.wa.gov.au

Regional Offices

Goldfields/Esperance (08) 9021 9494
Great Southern (08) 9842 8366
Kimberley (08) 9191 8400
Mid-West (08) 9920 9800
North-West (08) 9185 0900
South-West (08) 9722 2888

National Relay Service access options for people who are deaf or have a hearing and/or speech impairment: communications.gov.au/accesshub/nrs

If you need an interpreter contact the Translating and Interpreting Service (TIS) on 13 14 50 and ask for a connection to 1300 304 054.

We enforce the Australian Consumer Law in Western Australia.

We can:

  • deal with complaints about a business
  • provide information on your shopping rights
  • act on scam reports

We can also help you resolve disputes about:

  • building and renovating
  • buying and selling property
  • goods and services
  • motor vehicles
  • product safety
  • renting
  • retirement villages